Privacy Policy
This privacy policy explains how A PLUS COACH, INC. collects, uses, and protects your personal information when you use our online platform and services. We are committed to safeguarding your privacy in accordance with applicable data protection laws, including the General Data Protection Regulation (GDPR) and other relevant legislation.
Information We Collect
We collect information to provide and improve our transportation services. This includes information you provide directly to us, such as when you book a service, create an account, contact us, or subscribe to updates. The types of information we may collect include:
- Contact details: Your name, telephone number, and physical address.
- Booking details: Information related to your transportation bookings, including pickup and drop-off locations, dates, times, passenger details, special requests, and flight information (for airport transfers).
- Payment information: Details necessary for processing payments for services, such as credit card information (processed securely and not stored beyond transaction needs) or other payment details.
- Communication content: Information you provide when you communicate with us via forms on our site or other means.
- Account information: If you create an account on our site, we collect information related to your account profile and activity.
We may also collect information automatically as you interact with our site. This may include:
- Usage data: Information about how you access and use our site, such as your IP address, browser type, device type, operating system, pages visited, time spent on pages, and referring URLs.
- Cookie data: Information collected through cookies and similar technologies used on our site.
How We Use Your Information
We use the information we collect for various purposes, including:
- To provide and manage our transportation services: Processing your bookings, providing transportation as requested, confirming details, and managing your account.
- To process payments: Completing transactions for the services you book.
- To communicate with you: Responding to your inquiries, providing customer support, sending service updates, and communicating about your bookings.
- To improve our services and online platform: Analyzing usage patterns, troubleshooting issues, and enhancing the user experience on our site.
- For internal record keeping and administration: Managing our business operations and maintaining necessary records.
- For legal and security purposes: Complying with legal obligations, preventing fraud, and ensuring the security of our services and users.
- With your consent: For any specific purpose for which you have given us consent, such as sending promotional communications (if you have subscribed).
Legal Basis for Processing
We process your personal information based on several legal grounds:
- Performance of a contract: We process information necessary to fulfill our contract with you when you book and use our transportation services.
- Legal obligation: We process information to comply with legal and regulatory requirements.
- Legitimate interests: We process information based on our legitimate interests in managing and improving our business, preventing fraud, and ensuring security, provided these interests are not overridden by your data protection rights.
- Consent: We may process your information based on your explicit consent for specific purposes, such as sending marketing communications where required.
Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. When we no longer need to process your information for these purposes, we will securely delete or anonymize it.
Sharing Your Information
We may share your personal information with third parties under certain circumstances:
- Service Providers: We may share information with trusted third-party service providers who perform functions on our behalf, such as payment processors, technology providers (for website hosting or analytics), and operational partners necessary to provide the transportation service (e.g., affiliate drivers if required for a specific route, under strict confidentiality). These parties are required to protect your information and use it only for the purposes for which it was shared.
- Legal Compliance and Protection: We may disclose your information if required by law, court order, or governmental regulation, or if we believe such action is necessary to protect our rights, property, or safety, or the rights, property, or safety of others.
- Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your personal information may be transferred as part of that transaction.
Your Data Protection Rights
Under applicable data protection laws, you may have certain rights regarding your personal information:
- Right of Access: You have the right to request access to the personal information we hold about you and to receive a copy of it.
- Right to Rectification: You have the right to request that we correct any inaccurate or incomplete personal information we hold about you.
- Right to Erasure (Right to be Forgotten): You have the right to request that we delete your personal information under certain circumstances.
- Right to Restriction of Processing: You have the right to request that we restrict the processing of your personal information under certain conditions.
- Right to Object to Processing: You have the right to object to our processing of your personal information under certain circumstances, particularly where we process it based on legitimate interests or for direct marketing.
- Right to Data Portability: You have the right to receive your personal information in a structured, commonly used, and machine-readable format and to transmit it to another controller where technically feasible.
- Right to Withdraw Consent: If we rely on your consent to process your personal information, you have the right to withdraw that consent at any time. Withdrawal of consent will not affect the lawfulness of processing based on consent before its withdrawal.
To exercise these rights, please contact us using the details provided below. We may need to verify your identity before fulfilling your request.
Security
We implement appropriate technical and organizational measures designed to protect your personal information from unauthorized access, disclosure, alteration, and destruction. However, please note that no method of transmission over the internet or electronic storage is entirely secure.
Cookies and Tracking Technologies
Our site uses cookies and similar technologies to enhance your experience, analyze site usage, and for other operational purposes. You can manage your cookie preferences through your browser settings.
Links to Other Websites
Our site may contain links to third-party websites. This privacy policy does not apply to those sites. We encourage you to review the privacy policies of any third-party sites you visit.
Children's Privacy
Our services and online platform are not directed to individuals under the age of 16. We do not knowingly collect personal information from children under 16. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us.
Changes to This Policy
We may update this privacy policy from time to time to reflect changes in our practices or legal obligations. The updated policy will be posted on our site. We encourage you to review this policy periodically.
Contact Us
If you have questions or concerns about this privacy policy or our data practices, you may contact us in writing at the following address:
A PLUS COACH, INC.201 Whiting St
Hingham, MA 02043